We deliver - We strive at all times to meet or exceed your expectations. Satisfied customers are loyal customers. Moreover, we have never lost sight of the fact that a substantial number of our clients have come from word-of-mouth recommendations.

Confidentiality - When it comes to the personal computer, "personal" is the operative word for us. The confidentiality of your data is treated with the strictest confidence.

Practical Solutions - All solutions implemented by us are robust, practical and user-friendly. Half-baked solutions or poorly implemented solutions not only cause more problems but also frustrate the users they try to help.

Up-Front Pricing - We strive to make our pricing as up-front and transparent as possible. No sneaky price surprises and no complicated pricing structures.

15 minute charging intervals - We do not charge travelling, we do not charge by the hour.  We charge in 15-minute intervals.  If you see us for 10 minutes, you only pay for 15 minutes not an hour.

Easy to Understand Approachable People - Good technical support talks with the customer not down to the customer. We aim to speak in plain English.

Direct Contact - If you have an IT issue you have all the contact details both e-mail and phone numbers to speak directly to the person you require.  No call centre and reference numbers!

14-Day warranty on consultancy - We strive to get it right first time every time.  However in the event you face an issue with some work we have done, we will put it right, for free within the 14-day period.  The manufacturer provides warranty on hardware but we will deal with them on your behalf for the length of this warranty.

30 days credit - All customers are eligible for a 30-day credit account.

Charity Discount – If you are a registered charity we offer a discount on all our consultancy charges.

Flexibility - We remain flexible for all our products and services.  We prefer to sell certain products, but we are not signed to any manufacturer so the options are endless.  We can find the right product or tailor a service for your specific needs.  We do not try and fit a square peg in a round hole.  We find a round one or tell you it cannot be done!